TICKETING TERMS AND CONDITIONS

The following terms and conditions apply to your booking; proceeding with your booking means you accept them.

Ticket purchases

 Please note: times/dates of tickets for special events cannot be changed once booked.

Tickets cannot be resold, or offered for re-sale via a third party. To do so invalidates the ticket.

No tickets will be sent out in the post.

When your purchase has been confirmed, your reference is in the e-mail sent to the e-mail address you have specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

• Children under 5 travel free on our heritage services
• Concession tickets are available on heritage services to those over 60 years. These concessions do not apply on our event services
• Carers travel free on our Heritage Services on production of the relevant proof.
• Well behaved dogs are welcome on our heritage services, travel free but must not take up a seat. Only service dogs can travel on our event trains

If the delivered e-mail does not match your order, please contact us at weardalerailway@aucklandproject.org

Refunds

Once purchased, tickets are non-refundable. 

On site

Children under the age of 12 must be accompanied by an adult. We reserve the right to refuse admission to unaccompanied children. 

Smoking is not allowed in any buildings or on any of the platforms.